Marco Polo Aged Care Servicess

Residents’ Rights

Charter of Residents’ Rights and Responsibilities

This Charter outlines residents’ rights and responsibilities as set down by the Department of Health and Ageing. Marco Polo Unanderra Care Services supports and expects staff to work within the Charter.


  • to full and effective use of his or her personal, civil, legal and consumer rights
  • to quality care appropriate to his or her needs
  • to full information about his or her own state of health and about available treatments
  • to be treated with dignity and respect and to live without exploitation, abuse or neglect
  • to live without discrimination or victimisation, and without being obliged to feel grateful to those providing his or her care and accommodation
  • to personal privacy
  • to live in a safe, secure and homelike environment, and to move freely both within and outside the residential care service without undue restriction
  • to be treated and accepted as an individual, and to have his or her individual preferences taken into account and treated with respect
  • to continue his or her cultural and religious practices, and to keep the language of his or her choice without discrimination
  • to select and maintain social and personal relationships with anyone else without fear, criticism or restriction
  • to freedom of speech
  • to maintain his or her personal independence
  • to accept personal responsibility for his or her own actions and choices, even though these may involve an element of risk, because the resident has the right to accept the risk and not to have the risk used as a ground for preventing or restricting his or her actions or choices
  • to maintain control over, and to continue making decisions about, the personal aspects of his or her daily life, financial affairs or possessions
  • to be involved in the activities, associations and friendships of his or her choice, both within and outside the residential care service
  • to have access to services and activities available generally in the community
  • to be consulted on, and to choose to have input into, decisions about the living arrangements of the residential care service
  • to have access to information about his or her rights, care, accommodation and any other information that relates to the resident personally
  • to complain and to take actions to resolve disputes
  • to have access to advocates and other avenues of redress
  • to be free from reprisal, or a well-founded fear of reprisal, in any form for taking action to enforce his or her rights.


  • to respect the rights and needs of other people within the residential care service, and to respect the needs of the community as a whole
  • to respect the rights of staff and the proprietor to work in an environment free from harassment
  • to care for his or her own health and well-being, as far as he or she is capable
  • to inform his or her medical practitioner, as far as he or she is able, about his or her relevant medical history and current state of health.

The Charter of Residents’ Rights and Responsibilities

Excerpt from Aged Care Principles (1997)

How Marco Polo Can Help You

At Marco Polo, we can give you further general information on health related matters, and point you in the right direction. For example, we can describe more fully how the system works and explain details of the different treatment options available. As a resident of Marco Polo, we can help you with the advance care planning process.

However, we do not provide legal advice. For all legal matters and documentation, we recommend that you obtain independent reputable counsel.